"You will accept the wrong item wether you want it or not"
I have used play.com several times over the last few years and apart from slow delivery i have had no problems. This time however they have turned a simple transaction into a nightmare. I viewed and ordered a standard version of a gaming mouse. when I received dispatch notice they were sending me a left handed version. I logged on to their site and my order history showed a left hand version also. I then checked my browser history and my computer was never on the left hand page there was a link for the standard version only. I followed their returns link and there was no option to discuss this apart from comment section on the wrong item ordered. 75 characters only so kept comment simple "i need a number to discuss this" I later found a number on site and called. Everything I said was totally ignored. I eventually resigned myself to the fact that I would pay return costs. I asked for the standard version to be sent out once they had received the return only to be told that i would have to wait until return and refund had been completed, then start fresh order. I ordered elsewhere due to the delay involved. When the returned item arrived they then sent me an E-mail stating replacement was going to be dispatched within 24 hours. I called them to say I no longer required item and seeing as they said this wouldnt be happening why has it. Their response after an hour on phone was tough oh and by the way you're getting the left handed version again and you will have to pay yet again to return this (£7 with tracking. thats £14 so far for an item I didnt order!) No they couldnt possibly stop this wrong item being dispatched. Their system doesnt allow it. It didnt get dispatched until the following day. I have bought products online for over 10 years now and I have never come across such utterly poor customer service. I have a strong suspicion that I am never going to get my refund of them. Do not touch with a barge pole it really is a lottery but if you do get a problem forget any chance of reasoning with this company
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