ComplaintsHub.co.uk » Education & Science » Review / complaint: Stonebridge College - REFUSING TO REFUND AFTER 12 HOURS! | News #149

Stonebridge College
REFUSING TO REFUND AFTER 12 HOURS!

I STUPIDLY SIGNED UP FOR A BEAUTY THERAPY COURSE LAST NIGHT AT 8PM, THIS MORN AT 8AM AFTER HOURS OF TRAWLING THROUGH WEB PAGES TELLING ME ITS A SCAM I REQUESTED TO CANCEL AND GET MY 49.99 REFUND BACK AT 8AM THIS MORNING. I SENT THEM:-

Good Morning,

I signed up to beauty therapy level 3 last night as i was lead to believe by your website that it is a 'recognised' qualification. I have since found out, that it is not recognised by any insurance company (including the one you reccomend!!). Upon contacting ncfe ive also found that this course is just a certificate and not an actualy qualification. For this reason, and as i am within my 7 day cooling off period and feel this course is not right for me, i would like to request a refund before anything is sent out to me. and request that no further payments are taken from me card.

I RECIEVED _

Dear Carina,

Thank you for your e-mail which refers.

I am afraid that all requests for course cancellations, suspensions or conversion need to be addressed to the Cancellations and Conversions Department and sent in writing into the College. They will then make a decision based upon the details of the case and respond to you.

Please send your letter to:

Cancellations and Conversions Department

Stonebridge Associated Colleges

Stonebridge House

42 Ocean View Road

Bude

Cornwall

England

EX23 8ST

Kind regards,

Wayne

Stonebridge Associated Colleges

T: 44 (0) 1288 356300

F: 44 (0) 1288 355799

www.stonebridge.uk.com

[email protected]

I SENT_

Hi, if that is the case i shall take it straight to trading standards then. As i am perfectly within my rights to cancel within 7 days and i think cancelling within 24hours is acceptable. I just wish i had checked the net before being sucked into this scam. A descision is not needed to be made to be refunded as im perfectly within my legal rights to request it. The dates of these emails will also be kept as proof that i did try within 7 days when, as i suspect, i will be fobbed off by the postal system.

I RECIEVED _

Carina,

Nobody has said you would not receive a refund, however (and please feel free to contact trading standards to confirm this), there is no way we will cancel your registration and refund you until our property that has been sent out to you has been returned.

Wayne

I SENT -

Hi no property has been sent out, i only paid last night and messaged you first thing this morning!

WHAT ARE THESE SCAMMERS DOING. I PUT EVERY LAST PENNY IN MY ACCOUNT INTO TRYING TO DO A COURSE FOR THE BETTER OF MY FUTURE. NO ITS NOT A FORTUNE BUT WHEN THE CERTIFICATE ISNT WORTH THE PAPER ITS WRITTEN ON I CANT AFFORD IT! HELP ME GET MY MONEY BACK SOMEONE PLEASE


Company: Stonebridge College

Country: United Kingdom   Region: United Kingdom

Category: Education & Science

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