I needed to repair my laptop, but they still had my money from the first case I opened, which I immediately closed via phone asking for a full refund. The customer service officer told me my money would be refunded to me, but a month later it still hasn't. The actual repair (from the second case, which I paid for) has also taken over a month to fix, with a lot of grief and premium rate phone charges. In total it has cost me nearly £1000 in expenses! Do not get a Sony laptop fixed by Sony if it's out of warrantee.
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