In october I was contacted by onlinePCmasters who said they had been told by Microsoft that I had been have problems with my desktop PC. Each time somthing goes wrong on the computer you have the option to send an error report to Microsoft and sometimes I did and this lead to them contacting me. They said that for £79.95 they would give me 24/7 protection/technical support for 1 year. I agreed to this and they installed several software programs remotely onto my PC. Theses programs are 'Tune-Up utilities 2009', 'Tune Up 1 click maintenance', 'Registry Mechanic', 'Team Viewer 4' and CCcleaner. At the end of December pop ups appeared on my desktop saying that 'Tune Up utilities' was an expired program and was therefore not working. Ditto the other softeware.
When I contacted online PCmasters about this they insisited that it was only their service that was for a year and I would have to pay to update the software. This was never explained to me back in October. I was told I was getting a year's deal and nothing was mentioned about software that only had 3 months validity left. I also asked for their explanation to be sent to me in an email. They said they dont do that. They also said that the original invoice was emailed to me in October. I never received it. It turns out they had the wrong email address which they said I gave them! Why they think I would do that is inexplicable. Since then I was phoned by someone who said he was from Microsoft who heard I was having a problem with the software which he would sort out and incidentally if I wanted a 'free laptop' in August all I had to do was say I had two computers at home and renew the agreement with onlinePCmasters (twice!) He asked me for my email address and said that the one he had on file for me was different! (surprise).
At this stage I am totaly confused as to who works for who, why cant any of them email me, and why their definition of total tech support 24/7 for a year is not quite as straightforward as they make it sound.
For your information my email address IS [email protected]
I look forward to an explanation and clarification about how online PCmasters is a Microsoft Certified Desktop Support Technician and System Administrator as it says on their website www.onlinePCmasters.com
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