I booked a flight to Spain with EasyJet for 4 people, I misspelt one of my friends surnames, so I tried to change it online. The system would not let me. So I called the number on the website, which was charging me 65p per minute. I was shocked! After explaining to the lady at customer services that it was just a spelling mistake, she told me she would still need to charge me the difference of the flight price because I had called up 4 days after the booking was made. The reason for my delay in calling was because it was the Easter break. A warning to all: There is a culture in the UK that companies like to charge you extorsionate amounts for human error. In most scenarios the customer is always wrong. If we don't start respecting our money, and letting these companies know that you are not willing to part with it so easily, these companies will not respect our money either and will keep ripping us off. EasyJet is a disgusting scam. Be careful when you fill out your online bookings.
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