Please note that Hermes do not deliver or leave a cared saying that they have even attempted to deliver. The email contact us response is and I qoute "We apologise, but are unable to deal directly with your parcel enquiry. Please contact the company with who you placed your order." The ...
Hermes - I've used them almost 100 times this year to both send and receive packages. I won't be using them ever again and would advise everyone to give them a miss! This Is my experience of Hermes: 1) Very slow delivery! They state 3-5 days but frequently my customers would complain items took ...
Inefficent and very user unfriendly. E-mail enquiring why parcel not delivered answered by machine saying contact supplier. Telephone call to Leeds head office gets grumpy receptionist who refuses to connect me to anyone and tells mto speak to supplier, despite website tracking says 'out for ...
How is it possible to lose a tracked parcel? I don't know and neither do Hermes, apparently. The tracking shows it was delivered on 24th December, but I was in all day and nobody called or left a card. I have spent around three hours - on an 0871 number, no less, which will cost me an absolute ...
This company have no proper service, a parcel sent to you with them is in the hands of the gods, they do not update there online tracking system and hide their phone number, I found their phone number on another persons complaint, rang it and it hung up twice, when a girl finally answered she was ...
I have had nothing but trouble with HERMES! Don't even contemplate trying to contact them to complain because it falls on deaf ears. I have had several occasions to complain but when I do I don't even get a reply. A couple of weeks ago my husband ordered a book from Play.com and the courier left a ...