Poor Service and Misleading Intentions to Help
I originally used Drive Dynamics to find an instructor for another area of Edinburgh when I lived there. The first 7 lessons for £99 (with 3 lessons added to when you take the test) seemed like a good offer, and the first instructor was called Scott and was great. He was extremely skilled, calm and never cancelled a lesson. He was adaptable and even ended up giving me the rest of the lessons without leaving any at the end. He was the best instructor I ever had, but also the last good one.
When I moved back to London, I was put with an instructor who kept cancelling and reshuffling lessons, although taught well. Things were fine until he decided to stop returning my calls or refund my 3 lessons (not including the introductory lessons). Drive Dynamics did nothing to chase him up and took ages to match me up to another driver. They had passed me back and forth between customer representatives and all of them made me FALSE yet convincing promises to phone back or deal with the problem, but it only ended up prolonging my matching me up with another instructor. They had lost contact with this instructor and did not have any way to chase him up for money. They did not even bother to tell me this when he left the agency to warn any customers of their inability to deal with the problem. This instructor's name is Steve Benjamin.
Then Desmond, the next driver, cancelled the 2nd lesson on the day after I had been waiting 25 minutes with no word and after texting and calling him. Then he moved the lesson to the weekend and was 3 hours late on the day again when I told him to call it off. He has still not refunded the other two lessons + three lessons (for when you take your test) despite my asking him. I doubt if Drive Dynamics have chased him up or did anything useful, even though the customer representative promised to do so.
They matched me, took their fee and did their MINIMUM to help me out and passed me from one representative to another. Finally, they were trying their best to make me not phone them again because chasing up an instructor doesn't make them money, at least that's what it seems.
I have only a few months until my theory will run out, but now I am so put off from learning to drive, I don't think I'll bother until the next time I feel like being messed around by driving instructors.
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