Ok this guy seemed helpful at first accomidating polite. I part exchanged my car to buy a bmw from him. The car seemed fine so a drove away having paid and part exed. the following day the dash board lit up. I phoned Rich and he said bring it back ill get it sorted. I did this and he gave me my old car to drive around until the repaur was complete.
No contact from him for two weeks. I called him no progress made. He did not phone once over the period to inform me of progress. lovely customer service! he continued to dodge me for another two weeks. I eventually got to speak to him and told him I was unhappy, he needed to get it fixed sooner rather than later. He offered me a refund I said i have a statutory warrenty and that he needed to repair the car. The real "rich" ermerged... dont get manrt with me you take me on and you ll loose he said.
I ended the call and called again at lunch he said IM GETTING IT FIXED and put the phone down. Again no contact for two weeks. I called by the garage to confront him ghe was much the same and made it clear the only solution was to take the refund. I asked him for my personal effects from the car. He said sorry cars at a garage across town. I ll get i said come back tomorrow he replied. As i was driving away I saw the car on th car park adjacent to his garage. I went back to him (*angrily) he still denied any wrong doin stateing i meant the keys are acrooss town. I eventually got a refund but what a scumbag beware of this guy full on villian!
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