ComplaintsHub.co.uk » Cars & Transport » Review / complaint: WARRANTYWISE - DID NOT PAY OUT FOR LEGITIMATE CLAIM | News #16169

WARRANTYWISE
DID NOT PAY OUT FOR LEGITIMATE CLAIM

If you want to buy car warranty DON’T BUY WARRANTYWISE!!! They will never pay out, I am talking out of experience and how they made me suffer!! They will only pay out for little claims e.g. £20-50. When it comes to big payments like £500 they will never pay out.

Why pay hundreds of pounds to Warrantywise for the Warranty when they wouldn’t even pay out for legitimate claims.

Experience: I bought warrantywise warranty, the highest warranty available which covers all parts, I made a few small claims and they were approved and I eventually received my money. However one day my engine malfunctioned, after taking it to the VW dealers they stated I needed a new engine. Warrantywise made dozens of excuses as to what I need to do before my claim is approved, after providing all the evidence they required. They made VW dismantle my engine costing me £1000, (promising they will pay), after 2 months of my car at VW dealers, they send me a letter and say ‘my service history is inaccurate and they have cancelled my policy with immediate effect and would not respond to me’ this is completely pathetic.

On the website it clearly says when the warranty is purchased we will check the vehicle and service information, nevertheless I have had numerous small claims approved before but now that my vehicle needed a new engine ‘my service history is inaccurate’ even though my service has been done at the VW dealers and all stamps and invoices have been provided.

They have left me to fix and pay for my vehicle which cost me £4000!!!

PLEASE DON’T BUY WARRANTYWISE WARRANTY!!! IT IS A LIVING NIGHTMARE WHEN IT COMES TO CLAIMING!!!

DO YOU WANT TO PAY £1000 FOR A WARRANTY THAT DON’T EVEN PAY OUT?


Company: WARRANTYWISE

Country: United Kingdom   Region: England

Category: Cars & Transport

1 comment

5 September 2012, 12:20 PM
Dear Mr Ali,

I 100% disagree with your comments. Car for car we pay out more than any other UK warranty firm. We also publish all of our paid claims online on our website for everyone to see. Quentin Willson insists on this clarity of our plans to make sure you know exactly what you are getting when you sign up. I believe that your warranty case is currently in the hands of our solicitors and so I am not at liberty to comment in detail, however, what I can say is that I whole heatedly disagree with your comments and there are several factual inconsistencies in your comments above in relation to your claim details.

Warrantywise is proud of its reputation and monitors closely all publications made about it. Warrantywise will have no hesitation in instructing its lawyers and taking legal action in relation to any defamatory comments made about it, which are untrue.

Lawrence Whittaker
CEO, Warrantywise
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