On 15th February I visited Romford Lookers Toyota with a view
to purchase my first Toyota used vehicle. While I enquired with Mr
Christopher Jones and Mr Richard Keegan I have been advised a Toyota
Prius is available and I have provided with a Vehicle History
Confirmation Certificate (attached) which suggested registration date
is 07/11 and a Prius 1.8 engine. I have been told all the
necessary paperwork’s will be provided in a file on the day of
delivery. On 16th Feb I have collected the vehicle and a file has
been provided with delivery in which I later found out only had
Vehicle History confirmation certificate (attached) and MOT
certificate.
As I had no previous experience in Toyota Prius I was under
assumption the vehicle I have been delivered is Prius 1.8 registered
on 07/11.
However post delivery it has been identified that the vehicle actually
is a 1.5 engine Prius and not registered on 07/11 as the Vehicle
History Confirmation Certificate (attached) suggested.
The following has been provided incorrectly or not provided at all:
1) Vehicle History Confirmation Certificate doesn’t match with the
vehicle delivered. Thus a deceptive approach has been adopted to agree
the price by providing a Vehicles history which is relatively less old
and has bigger engine size to influence the negotiation price.
2) Mileage Check certificate has not been provided as promised with
the used vehicle
3) No Service History record has been provided with vehicle
4) No centre stamp has been provided on the workshop inspection certificate.
5) Finance agreement has not been provided (which later was sent to me
after I made an enquiry)
Following the identifications of the above I have contacted the dealer
on various occasions with complaints (email attached) which I have
been promised would dealt and provided with. However no actions have
been taken as promised todate.
I am not a very experienced person in car related matters and that’s
the reason I had decided to purchase a used vehicle from an approved
Toyota dealer as you promise to carry out all the checks on the
vehicle before classifying as approved vehicle and promise to provide
all the necessary paperwork’s with the vehicle. I am really
disappointed regarding the way the deal has been made on this vehicle
through deception and deliberate negligence in dealing with my
concerns and dissatisfactions
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