From here:
http://ukconsumercomplaints.com/complaints/autofixpartsplaza-c287503.html
I agree with the complaint and am through the process of sorting out my complaints myself, I feel like I have been frauded by these people.
I am not afraid to reveal myself, I am Joey with the S I have returned from the garage just now having spoken to Imran and a VERY helpful MOT guy name Nadeem (not sure if I spelt it correctly)
I booked in for reconditioned engine which on the receipt says "low mileage engine"
fine... as long as the job is done. I was also assured by Ozman? Not sure how to spell either that there were going to be all replacement parts. Wrong...
My cylinder head and bottom end cover was reused along with my rocker cover. Again...
Fine!
BUT!!! Prior to having my car for collection Ozman agreed that I may come up and view the engine with my own eyes that was going in, we turned up late as traffic was murder and I wasn't able to view the engine... Again... FINE!!
BUT, prior to the car being taken in I had taken the rocker cover off and the head off myself and had determined that cylinder 1 rings had gone and something really funky on cylinder 2 had happened and the piston slapped the valves and smacked the cams into the rocker cover and damaged some of the oil running plates. They should have replaced the rocker cover right?
Seeing as they haven't done that I am now worried that they used the same cams (which the engine rebuilder assures me he hasn't) as the profile on the cams were ruined by the meeting with the rocker cover. Although the rebuilder himself says not reused I am still reserved on the matter.
Other problems are the car doesn't pull straight, the steering wheel points to the right but the car pulls to the left, the exhaust is blowing from where the manifold meets the cat, air-con does not work anymore (not cold), two scratches on my front bumper which they can only offer to buy (or charge me?) a touch up pen.
NOT satisfied and I am a genuine customer writing my view on this.
Imran offered for me to go down today before 2pm and they will sort it out for me but I was there for nearly 3 hours and nothing was solved, wasted my time and my petrol.
Nadeem (MOT guy) however sympathised with me and even offered half his lunch to me as he knew I hadn't eaten, so Kudos to Nadeem but seriously unhappy with the rest of the service.
I feel like I was conned out of half of the deal and if the problems do not get resolved next week I will be contacting the CAB the office of fair trade and I WILL be taking them to court.
If you guys at AutoFix are reading this review then please get your act together and sort me out before I take the next step.
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