I am being completely ignored by their customer service after they failed to pay an agreed refund after I returned a car early.
I've been trying to get a response since 17th August.
See emails below... I have removed some of my personal information from these but I did provide all the details to Europcar on my complaint.
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IS THERE ANYBODY THERE?!?!
From:
Sent: Friday, September 18 11:34 AM
To: '[email protected]'
Subject: FW: Message subject: Rental Experience Feedback
HELLO?!?!
From:
Sent: Friday, September 18 11:34 AM
To: '[email protected]'
Subject: FW: Message subject: Rental Experience Feedback
Is this email address even monitored or do all my messages go straight into a great big recycle bin?
From:
Sent: Friday, September 18 9:56 AM
To: '[email protected]'
Subject: FW: Message subject: Rental Experience Feedback
Is anybody going to respond to me?
Please?
From:
Sent: Tuesday, September 08 2:41 PM
To: '[email protected]'
Cc: [email protected]
Subject: FW: Message subject: Rental Experience Feedback
Dear sirs,
I am writing to complain that I have still not received a refund promised to me by the local branch in Bratislava Airport, Slovakia, 5 weeks after it was due. Please do not pass this complaint straight on to the Slovakian Customer Service because so far they have ignored my emails.
I have attached my 3 previous attempts at contacting Europcar about this refund. On these attachments you can see that I have already explained clearly why I expect to be refunded and I have not had any response to this after 3 weeks. I would appreciate if somebody in the UK could read my attached messages and follow this up instead of passing me over to Slovakian Customer Services to be ignored once again.
Regards,
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, September 08 2:30 PM
To:
Subject: RE: Message subject: Rental Experience Feedback
Dear customer
Thank you for contacting us
Firstly, please accept our sincere apologies for the delay you have experienced with our company on this occasion
We forwarded again your message to the manager of the customer service department
Please accept our apologies once again for the inconvenience caused and if we can be of any further assistance please do not hesitate to contact us.
Thank you for choosing Europcar
With best regards
Jenny Babe
Europcar International
Reservation Customer Care
3, av du Centre
78881 St-Quentin-en-Yvelines
France
www.europcar.com
&--Message d'origine&--
De :
Envoyé : mardi 8 septembre 2009 15:24
À : webmaster
Objet: Message subject: Rental Experience Feedback
First Name:
Last Name:
Date of Birth:
Country: GB
Email:
Pick-up Date:
Return Date:
Pick-up Country: SK
Return Country: SK
Pick-up Location: BTST01
Return Location: BTST01
Car Group:
Rental Agreement Number (* for past invoice):
Reservation number:
Amount billed:360
Currency: EUR
Message*:***THIS IS THE 3RD TIME I HAVE TRIED TO MAKE CONTACT WITH THIS COMPLAINT AND IT IS YET TO BE RESOLVED***
After contacting you through this online contact form on 17 August my message was passed to the Slovakian Customer Service. I have not had a response from them.
I tried to contact them by email on 1 September at: [email protected] and I have still had no response.
I was told when returning the car that I would recieve a refund of 81EUR within 2 weeks - this payment is now 5 weeks overdue. I would like to hear from somebody in your organisation within 1 week to explain what is going on because it is very frustrating to be ignored like this.
Please do not just pass my message on to Slovakian Customer Service because they are obviously not doing their job properly. I would like somebody higher up in Europcar to follow this up to ensure that something gets done.
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