FYI:
Since Easyjet launched I have used the airline numerous times for both leisure and business travel and having a career in the travel industry have favoured and recommended the airline. However, after my car hire experience in Cagliari, Sardinia on the 29th May my opinion has changed.
On arrival at the Europcar rental office at the airport I was informed by both of the employees at the desk that there were no available cars. Please find the attached back up of my confirmation with their handwriting and stamp on the top right hand corner.
There was no solution given to me by the two men at Europcar. All car hire rental companies had no extra cars and it would not be possible for me to have a car at any time during my 4 night stay. The reason given was cars that were supposed to arrive on a boat from Iceland had not arrived in time. They also informed me that Easyjet was informed of this issue three days prior to my arrival.
This completely affected our holiday as I had planned a driving tour of the southern part of the Island with different stops on each night. A car was an essential part of our holiday.
We did ask at the other car rental companies and were told they only had enough cars for their own clients.
As we were without a car and our first hotel was over 60 kilometres away we were advised by Europcar staff that the only solution was to travel to the resort by taxi and to reclaim the expense of all taxis we used during the four days.
Page 2.
Enclosed are the receipts for taxis:-
27th May Cagliari, Sardinia to Tanka Village Resort 100 euro
1st June Tanka Village Resort to Cagliari 90 euro
2nd June Cagliari to Cagliari Airport 22 euro
TOTAL: 212 euro
On arrival to the Tanka Village Resort, I noticed that the resort had its own Europcar Office and I asked the man who ran the Office if they had any cars available. I was told that there was a big conference on the island and Europcar had known for some time that there would be a shortage and he had only just managed to cover his booking list.
Again, there was no available car under my reservation.
At the hotel Reception, we discussed our three day driving route and the Assistant Manager of the Resort was very helpful but said that without a car we would have to pay 100s of euros to get between locations and also it would be impossible to get taxis to take us to some of our planned locations. Due to this, instead of one night at the Resort, we had to extend by a further two at a cost of 464.80 euro. The hotel invoice is enclosed.
We also had to cancel two of the hotels we had booked for the nights of the 30th and 31st May and I am still waiting to see if the cost has been refunded to my credit card but believe I will be charged non arrival charges.
As you can see, my not being able to pick up the rental car I booked on May 7th via the Easyjet Website had serious repercussions on both my holiday plans and financially.
I would appreciate you giving this matter your urgent attention to my satisfaction. My confidence in booking a car through Easyjet has been severely compromised due to the above experience, and I really am not sure that I can reliably use and recommend the service in the future.
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