We hired a car from Europcar at Manchester Airport for a 27 day period. Collected it on 6th May and returned it on time on the 1st June, as in the hire agreement.
As it was just before 8.0 am we thought that we would have to drop the key in the 'early return box'. However The Europcar representative was unlocking the office door, so we followed him in.
He was unable to inspect the car as requested, as no staff was available.
He could not process the paperwork as the computers were not yet active.
He promised to email us an invoice that morning.
We provided him with our email address on a sheet of paper supplied by him
We explained exactely where the car was parked, within 60 feet of the lift entrance, he said that was fine.
handed the keys over to him.
A week later my sister in England rang me to say that Europcar had rung to ask why the car had not been returned,
My account was then debited for 34 days hire, still no invoice provided.
After emailing customer service at Europcar received an invoice 6 weeks afer returning to Australia.
Since then Europcar has failed to reply to my email requesting a full refund.
I pointed out to them that I have a witness to the handover, as well as a series of date stamped digital images of the car in the carpark, which were taken as a precaution prior to departure.
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