My husband and I flew back to Malta from Newcastle on 17th August after attending our youngest daughters wedding.
We have flown with easyjet often as we are both frequent flyers as my husband works all over the world and I visit him and travel back to the NorthEast to visit family. We have used the same hand luggage for every flight with easyjet so we had no worries at checkin! So we where horrified to say the least when we where told that our hand luggage does not fit the guide and we would have to PAY to put it in the hold! Now we are not retarded and know the dimensions of what was needed, they did this to nearly every passenger on that flight! It was humiliating and embarrising! My husband carries a laptop and important documents and we did not have a lock for it as he always has the bag on him so did not tnink he would need to!
How all of a sudden our bags do not fit! I measured my hand luggage and it was actually smaller than what they state in thier policy! They are scamming thousands of people everyday! When we came to disembark there where only backpacks in the overhead lockers and carrier bags!
This is a disgrace and they need to be stopped!!! I have had no joy in there complains system and wold like to take if further! They are abusing the passengers by stealing our money because they have to try to get their money somehow on a flight that is not full!!!
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