Dear sir/madam.
I travelled to China via Hong Kong by Cathay Pacific on the 24/8/09.I travelled to Hong Kong on the 24/8/09 by flight CX0254 leaving at LHR at 22:35.I arrived Hong Kong at 17:25 on the 25/8/09 and had to change my flight and checked in at the Air China counter for my flight to continue my travelling to China. I travelled to China (CHONQCHING) by Dragon Air at 18:25 and reached my final destination at 20:30 hrs. To my surprise my baggage did not arrive. I reported my missing baggage to the airport officer. The officer investigated and told me that my luggage was still at Hong Kong and due to short transit time, my luggage was not transferred to my flight travelling to china. The officer told me that the luggage will arrive at the airport at 17:oo hrs on the 26/8/09.I said that was not good because I was in China for a business trip and I needed my suit. I had to give a presentation at the 14th Congress of Chinese Ophthalmology Society and my talk was schedule for 14;00 hrs. The officer was very apologetic and asked me to fill in a Property irregularity Report (PIR) reference number 5202 .I was also told that if I could buy a new pair of suit and shoes and claim my expenses from Cathay Pacific.
Hence I am writing to you about this complaint and hope that you will consider my case and reimburse my expenses as stated.
I spent about £300.00 on a new suit, shirt, leather shoes, mens toiletteries and taxi fare from my hotel to the shopping mall.
My details are as below;
Name Bissoon Heemraz
Address 264 Lonsdale Avenue East Ham E6 3PW
TN Baggage tag number CX011304 BK22CHW TICKET NO. 1609687025190
My luggage was eventually delivered to me around 1730 on the 26/8/09 at my conference centre.
I hope you to hear from you soon.
In a positive I would also like to compliment your in flight crews and staff. I enjoyed the service i received on yopur flight and will certainly recommend my friends and families to travel by Cathay Pacific
Thank you
B. Heemraz
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