Wentworth Direct Finance
Money taken and no response

I applied for a loan with wentworth and they assured me i would receive money in my account within 5 days, but i had to pay a brokers fee, i paid the 49 pounds and they then sent me an application form from another company, by this time i was getting a bit fed up so tried to contact them after waiting in an automated system for 35 mins it answered to a room full of people sat around swearing and nobody on the phone, these people are fraudsters and i want my money back, they need reporting to the police as soon as seen on the we