On the 25th September I had a problem with my webcam on my Toshiba laptap while I was talking to my daughter on skype. The laptop was only bought 3 weeks earlier. I went onto the Toshiba helpline website and was transferred to the Justanswer website. I registered my request for help and explained what I was looking for help with; I had a reply to say an expert was waiting to answer my request and was asked to pay £17 by way of credit or debit card and it would be deducted if the answer I received was helpful, as I needed to know how to put my webcam right I agreed. When I came to pay I had a red note saying that my payment had not been accepted and try again, which I did, this time they asked for £28, again when I came to pay I had a red note saying that my payment had not been accepted and try again, I decided not to try again and closed down the internet. Today 4th October, I received my bank statement and lo and behold Justanswer have deducted my 2 payments of £17 and £28 but I have not received an answer from them nor did I go through any authorisation of my payment. Toshiba should be ashamed of themselves for redirecting their helpline website to Just answer. I now have to find out how I can receive a refund of the £55 - that will be fun - Toshiba complaints here I come. The only expertise Justanswer has is taking money!!!
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