I purchased a hot tub from these people in August. They came out to my house and met me and my 2 disabled children and seemed really nice. I paid in full for my hot tub by cheque (stupid I know) that same day. A couple of weeks later a was looking on the internet and found hundreds of complaints about the company. I decided to cancel my order, which according to the terms and conditions you could do at any time but after 7 days you lose 1 third of the order value this I accepted. I was told by the girls in the office that my money would be refunded within 28 days. This time came and went so I chased uo with several phonecalls. I was promised that it was being processed. I got fed up of waiting and decided to get in touch with trading standards. They advised me to write a letter recorded delivery saying that if my money was not refunded within 7 days I would be taking court action. I eneded up sending 4 letters in total and needless to say no money!!! So I have now started court proceedings against these people and apparently they are going to defend the whole case!!!
We cannot let these people get away with this they are stealing from people and have no shame. Thet have basically stolen from 2 disabled children. We need as many people as possible to complain about these people ao they cant steal from anybody else. Get in touch with your local trading standards and write to watch dog. The more people who comlpian the more chance we have of stopping these people. Please get in touch if you have any information thankyou
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