"STOP!!! DO NOT GO TO NEW>ID."" Read My Experience and Learn from It.
On the 11th January i visited your above studio for a makeover; my main aim was to purchase just one or two photos for my boyfriend as a valentine present. I had earlier told the photographer that i wanted really nice and unique poses, but he seemed he was in hurry, he just told me to hold my wait for almost all the photos. I mentioned to him again that i wanted different poses but he said i quote “they may look the same but they are different”.in the viewing room i hated the photos, the person who viewed my photos with me heavily presurerised me into buying 20 photos and ended up spending £1, 400. I did not like most of the photos but he promised that after the photos have been retouched they will be great, . As part of the package, i was to receive a photo frame along with 21 prints and a CD.
Three weeks later i received the retouched photos on CD and i still disliked them. They were awful. I called customer services several times but never got a response. On 25th January around midday i called again and spoke to Emily, who was very rude and unhelpful, i told her i did not like the photos and wanted the order to be cancelled, she was supposed to call me back but that never happened. As a result i was left with no choice than to physically visit the studio once again, after my complaint to Fiona, she organanised a second photo shoot for me free of charge which took place on the 1st Feb. at 11am.
Patrick viewed my photos with me this time. He promised to update the customer service team to send me my new prints including the frame with my new photos which are I mentioned to him that these photos are urgent and i needed then within 3weeks which he agreed will be done.
On the 18th Feb. 2009 i received the frame (Scene) with the first photos i didnt like. I tried calling customer service again but to no avail. i still havnet received my prints, even though i was promised i will receive it in 3 weeks. I called fiona once again to complain and she asked me to put it in an email, which i did.
I must say that i am extremely dissapointed and ever regret choosing New ID for my photoshoot. i find it even more dissapointing to be blamed for not contacting their customer service team regarding not being happy with my photos and the new photoshoot. It is clearly evident that there is a gap in communications between their studios and their customer service team, and New ID is quick to take your money but extremely slow to provide a satisfactory service.
I find this whole thing most unproffesional on New ID part, According to section 35 of the sale of goods and services act i quote "the buyer has the right to reject the goods by reason of a breach on the part of the seller that affects some or all of them", i feel that New ID have not given proper caring skills
I have given them reasonable opportunity to resolve my complaint. They have failed to do so.
I have now been left with no alternative but to seek I will instigate legal proceedings without further notice. The cost of this action will be added to my claim.
PEOPLE IF U LOVE YOUR SELF AND YOUR MONEY. DONT GO THERE!!! SAVE YOUR SELF FROM THE HUSSLE
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