A pop up box appeared advertising a free trial, thought I would try this product, checked over the pop up box and looked at everything could not see any reason why this would not be free they ask you to pay for postage at £2.49 which I did.
I recieved the free trial approximately 14days later. I have now recieved my card statement and they have charged me 3 times each time at approx £79 totalling a sum of £236, 94 i got in contact as could not understand the reason for this charge, i received emails advising i had not sent the trial back which in turn meant i wanted the product so therefore was now being charged, how can you trial it out if you have to send it back i don't know. I have kept emailed them everyday asking for an explanation and refund they advised that if I send the trial back i would get 79 returned but they could not refund the other monies, I have continued to email again however I keep getting the same response. I now feel that they are just hoping i give up. I have now sent the trial pack back whats left of it, but i can still not get them to agree to the refund! Please can you try and put a stop to this being allowed. I did not receive any notification along with the trial or anywhere on my email they sent about the trial that I would be charged or that it had to be returned. I know they are allowed to have a website but i feel some rules need to be in place for eg a letter or email sent to you warning you that they will charge you in x amount of days or for you to send it back. I know there are lots more like me. This has sent my credit card bill up higher and my minimum payment has increased which in turn led to a late payment charge as i was not aware that this had been put on my card. I will continue daily to fight for my money back!! But this has to stop companies should not be allowed to do this!
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