» Beauty & Appearance » Review / complaint: - Taken £59.95 out of my account | News #16181
Taken £59.95 out of my account

I ordered the triel of deadsea kit which was supposed to be free but had to pay £3.99 for postage on checking my account they have taken £59.95 from my account, i am a pentioner and cannot afford to lose this amount of money.

United Kingdom

Your credit card ending 6181 has been charged £3.95 for shipping and handling. This charge will appear on your statement as 800-717-5794.

We are certain you will be amazed with the natural Dead Sea powers of our Beauty Kit during your two week evaluation period. If you are not 100% satisfied for whatever reason, simply send the trial kit back to us and we will not be billed further.

Do not hesitate to contact us if you have any further questions.

Once again, thanks for your order and welcome to the Beauty Kit family!

The Dead Sea Beauty Kit Team

Please help to get my money refunded

Kind regards

Mrs m Barclay

Telephone 01429865373


Country: United Kingdom   Region: United Kingdom

Category: Beauty & Appearance

1 comment

3 September 2012, 8:52 PM
I've found this page which says "Autorefill can be cancelled or modified to best fit your lifestyle at any time by simply logging into your account."

Or in full:

"Special Trial Offer! Luxurious 3-step Gift Set
Thrill yourself with this luxurious skin care set that includes all you need to make your skin feel young and healthy each and every day.

The set includes all three products required for daily skin treatment: Moisturizing Cream (day), Nourishing Cream (night) and an Eye Gel - all based on Dead Sea minerals and plant extracts.

By buying this Special Discount Offer Kit, you agree to enroll in our Autorefill Program. You will pay only for shipping and handling upon placing the order and will then have 14 days (after processing and delivery time) to try our products and return them if you are not 100% satisfied. If you choose to keep the kit, you will be charged the full cost of £59.95. We will then automatically send you a replenishment of the products you have ordered according to our common replenishment guidelines (normally, every 30 calendar days). Your card will be charged £49.95 accordingly upon dispatch of the replenishment package. The charge will appear on your statement as 8007175794"

So it looks as though you need to login (you probably have an email that confirmed your registration, but if you don't remember your password, look for
something like "Forgotten Your Password", then click on that and give them
your email address (or name or whatever they ask for as login) and they should then send you an email with a link to where you can make a new password.

When you've logged in, first thing to do is CANCEL AUTOREFILL. So that they don't automatically REFILL that order every month and so they won't charge you every month automatically for what they regularly send you. It wasn't FREE you see, its for you to try out (evaluate) for 14 days BUT if you don't want it then you have to send it back by then :)

Its not the clearest way they could have explained it, but I don't think it would be considered to be deceptive or fraudulent selling either as its more of a slight twist of advertising to increase sales (though I'm no expert and could well be wrong).

After cancelling autorefill stay logged in and go to the bit called Customer Support which will give you a contact form where you can write to them. Explain your circumstances. As far as what they've already charged you for, ask them if they would be kind enough to let you send them back and refund you.

If they say no, its probable that you'll have to just keep the goods (or if you haven't used them, sell them to a friend or neighbour maybe to get your money back??) for this first lot they've already charged you for.

But the most important thing for you to do is to log in and CANCEL AUTOREFILL. Make it absolutely clear that you do not want any more of the items, so that they don't send you replacement items monthly OR now and again.

The internet is a wonderful place, when used well its rather like a global reference library. But it also is full of people making money, some honestly, others dishonestly and some slightly inbetween, so if you are shopping on the internet, you always need to be VERY cautious before parting with money. Read EVERYTHING very carefully before pushing that BUY button :)

Wishing you all the best with this.
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