I brought Acaislim in August and changed my mind within 10 minutes. I was told that the order could not be cancelled and I should return the product unopened before 2nd September so that I was not charged. I posted the item back on 20th August (proof of postage held) and yet I was still charged £49.96 on 8th September. I rang to query this and was told a refund had been done. 14th Sept nothing received, I rang again and was told it could take another couple of weeks. I had also been charged £4.39 on 2/9 and 5.26 on 15/9 which I later fou8nd out were additional subscriptions linked to this product that needed to be cancelled separately. 6/10/09 I rang again about the smaller amounts and had to ring 2 different numbers to get these cancelled which I did. I was also advised that my complaint had been passed to a supervisor and the covert team would deal within the refund and the refund would take 5-10 working days. 22/10/09 I rang (yet again) and was told this time that the refund had to be done manually and could take up to 2 months from the original charge date (8/9/09) but again it would go to a supervisor. 7/12/9 Again I ring because I still have no refund and I am now told to ring another number, which when called asks me for a mobile number to enter me into a prize draw. I ring again and am told to look at the website.
I am absolutely furious that a moment of madness in ordering such a product could result in a lack of refund. I have dialled 7 different numbers and spoken to Britney, Paddy, Alfred, Kindra, Crystal, Linda and Ceasar and yet I am still £49.96 out of pocket. I would appreciate a reply and a refund within the next 14 days please or I shall take my complaint further.
Regards
Mrs L Page
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