Product arrived. Decided it was not needed. Telephone the freephone number and were told that we were covered by their 60-day refund return guarantee. returned items well within the 60 days (got signature off Royal Mail Tracking system). called after 4 weeks and was told that a credit of $79 had been issued on 16th September. now 25th November and the refund of GBP50 has still not been received. Judging by the accident of the staff we have spoken to the call centre is somewhere in the Americas but don't know where. Return address was in UK. This is a different problem with a company who already seem to have a stack of complaints against them albeit regarding the actual product rather than the after sales service. Your suggestions on where to go from here would be appreciated.
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