Last year I saw adverts on the internet for Acai Berry Detox and Power Colon Cleanse. I clicked on the ad's and ordered free trials of each with no further obligation following one months trial. I agreed to pay a small fee for post and packaging from the U.S. to the U.K. However, both companies took various amounts from my credit card account 3 times in the first month. I didn't know this had happened until my statement came through. As you can imagine i was furious. The products also took ages to arrive. called both companies to complain but never got through to a person. I was always in a queue. It was a very strange situation. Upon checking the packaging the products had come from china, the phone calls I made to a number of different phone numbers available on the contracts and the website were in america and canada then when I checked my credit card statement the amounts had gone to accounts in various different countries. I made every effort to resolve this by calling the company almost every day making sure I was getting the time right taking in to account the time difference between the areas in the U.S. I was calling and the time it was in the U.K. I emailed the companies and they didn't email me back a proper response, I received emails on a regular basis stating the amounts due to come out of my account. I received one bottle of each product and they continued to take money for about 3 months. then they had the cheek to send me a bobble in the post from china!!! I couldnt believe it. I emailed the companies several times telling them that I had informed my credit card company of their illegal operation and that they were under investigation. My credit card company (Barclays) could not help me because every time I called, the company had secured another payment due to leave my account. Eventually I was advised to cancel my credit card and order a new one, why they didnt say this sooner I don' know.
It was so stressful. In the end it was over £200.00 they took unlawfully from my account. I put in a huge complaint to my credit card company including all correspondance between myself and the companies, my phone bills with the calls highlighted and the contract I had entered in to with each of the companies. It took months to be resolved but all the money they had taken was recovered by my credit card company. AND I hadn't seen any of the complaints or reviews until after I had ordered the products. They are all still advertised on the net but with different products like chinese tea etc. Don't fall for it people. Just go to weigth watchers or something. The disappointing thing is after all that the products were crap!!!
(apologies for any spelling/grammar mistakes im in a hurry)
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