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Specsavers
Found 23 reviews / complaints
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Specsavers
Glasses

I was told i would have to wait 2 weeks for my new glasses due to the bank holidays over easter. then i was told i would have to wait another week for them. the day before collection i recieved a phone call telling me that i would have to choose a different pair of glasses as the lens are not ...

Specsavers
Eye test

I went for an eye test as it was about 5 years since my last & my glasses didn't quite seem to be strong enough anymore. The optician said 'yes' I needed a new prescription & that he'd recommend I had bi-focals. I said I wasn't interested in bi-focals so he refused to give me my NHS ...

Specsavers
Advert

In there latest advert, it is set in America, in a police station where they state that the criminal was in Pasadena, where he was sold some glasses from Specsavers. I was not aware Specsavers were over in America, which makes their advert misleading. ...

Specsavers
Misleading adverts and staff

I recently went to Specsavers for my glasses and contact lens test and was given false information on their lens mail scheme right from the beginning. I am a contact lens wearer for 14 years now and have purchased my lenses from abroad. What pulled me to Specsavers was the convenience of lens mail ...

Specsavers
INCORRECT PRESCRIPTION

After having my eyes tested at SPECSAVERS I returned to the shop a few days later to collect & have them fitted. As soon as I left the shop I realised that the new Bifocals were not as good as my old pair. I persevered for two days but returned to the shop & explained my problem. Of course ...

Specsavers
THE MANAGEMENT

I have over the past 20 years had lenses & frames from this Company No problem. However a couple of months back I went again to my local branch for a test & new frames. As I am a bi-focal wearer I advised the member of staff that I required lenses of a suitable size for satisfactory near ...