I have over the past 20 years had lenses & frames from this Company No problem. However a couple of months back I went again to my local branch for a test & new frames. As I am a bi-focal wearer I advised the member of staff that I required lenses of a suitable size for satisfactory near & distance.
Frames were selected On collecting long distance vision blurred & same with bi-focals. Wrote to manager responded that new apt made & as they were not available deputy would deal. Duly arrived told DEPUTY SICK!! Had a re test Sales member mumbled something about thickness of lens. New lenses supplied Again vision blurred. Decided enough was enough Lodged complaint & asked to see Manager/.Advised manager informed .20mins later advised manager may be some time "DID I WANT TO CALL BACK"
I stated "PLEASE ADVISE MANAGER I WILL WAIT & THET IF I DID NOT RECEIVE A REFUND I WOULD AS ADVISED BY LOCAL TRADING STANDARDS OFFICE MAKE A CLAIM FOR A REFUND THROUGH THE LOCAL MAGISTRATES COURT" SURPRISE SURPRISE THE MANAGERESS APPEARED IN 2 MINS.& REFUND PROVIDED.
They have a great big singn in the store "ANY PROBLEMS RESOLVED NO QUIBBLE"WHAT A JOKE.I don't blame the staff the problem at this Orpington br lies with the Management. If a customer has a complaint the Manager should deal with it personally THEY ARE PAID BIG BUCKS THE BUCK STOPS WITH THEM.I plan to write to Guernsey see how they like it
0 comments