Skype
Money taken and service not offered

I made three applications on the 30.12.09 for the sum of £11.50 including vat, it was taken out of my account and never credited to the skype account. I made another attempt on the 5.1.10 and the same thing happened again. I would like it to be credited to my skype account or refunded into my account. It has not been transfered back into my bank account. I will not be using the service if this is the result i get everytime.

my email is [email protected]