On 6th June, I took my Sony Ericsson c510 to my local Phones4U (P4U) branch, complaining of an intermittent display. The assistant in the shop said it should take no more than 2 weeks. It reached the Manufacturers Accredited Repair Centre (MARC) on the 11th - 5 days after taking it in! It needed replacement parts and was dispatched from the MARC on 30th and arrived at the store on the 1st July.
After having it for 2 days, the same display problem was happening, so I took it in, and was booked in for the 4th July. I used the online tracker to see what MARC was up to, and it seemed they couldn't find any fault whatsoever - I even got a phone call from them to tell me. So it left MARC on 22nd July and arrived at the store on 23rd.
I picked up the phone (still 23rd) and switched it on whilst walking round town. The display came on, but it had a pink tint. After about 10 mins, the display went altogether. So, yet again, I took it back to the store. To be fair, the assistant checked it and couldn't believe it was returned with MARC not finding any fault. I got an email from MARC on the 30th saying it had arrived (a whole week!). After laying on benches, and a 'higher level' repair, I got another email on 22nd August telling me it was ready to pick up. Staff at the P4U store says that MARC sends out the 'ready to pick up' email before it actually arrives, so they have to turn away a a few angry customers. With this in mind, I collected it yesterday (24th August) and it seems to be ok. It seems to have had a software upgrade as well.
I was without my phone for nearly 3 months. Apparently, if a phone has the same fault after being in for repair 3 times, P4U customer services usually recommend a new phone, but I have been told by staff that this is totally unofficial. I got a phone from P4U in 2007 that went wrong. I was given a replacement straight away. What has happened since?
Sorry, rant over lol
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