I purchased an upright freezer on line 18/08. It was delivered 21/08. Three weeks ago I got up and found the whole contents defrosted. They have refused to refund the cost of my wasted food (about £100). An engineer came out after 2 days and told me he didn't do refrigeration so another engineer would call the following weeK! 4 days later one came out and said it needed a part which wasn't in stock. After numerous calls to Comet and Trading Standards I had a call yesterday to say the freezer had been written off and I could have a replacement. I told them I didn't want a replacement I wanted a refund which they agreed I could have. They arranged to collect the broken freezer on Saturday and the money should be in my a/c in 4-5 days. On the strength of that information I ordered a new freezer from another company as I work permanent nights and am fed up running to the shops everyday for food. In the post today is a form to take to my local Comet to get a replacment. I called Comet AGAIN and was told I can't have a replacment. I am now waiting AGAIN for someone to call me back. Comet are rubbish and their customer service is non existent.
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