My father purchased a phone from Phones4U for my Christmas present December. The phone started turning itself off and refusing to charge at the beginning of December. I hadn't taken out insurance but the phone was still within the 12 month warranty so we returned the phone to the Phones4U store from where it had been purchased. They took the phone in and sent it off for repair saying it would be delivered to my house within 2 weeks and if there were any problems a letter would be sent.
A new phone arrived 4 weeks later but the phone had a faulty hash key so I returned to the shop yet again the next day and asked them if i could fix the fault myself or would I have to send the phone off again. They said that the phone would have to be sent off again and that it would be there within 2 weeks and if there were any problems a letter would be sent. After 4 weeks my phone still hadn't arrived so I phoned them to see what the problem was. After 15 mins of being on hold I was told that their system had crashed and I would have to ring again the next day. The next day I went into the store again and told them what had been said on the phone. They rang up the repair company and then put me on the phone to them. The company then told me that I would have to pay a £17 charge as i had water damaged the phone. I said that this was impossible as it was a different phone they had sent me and I had returned it the next day. He then told me that they had no record of them sending me a replacement and there was nothing they could do about it. I told the assistant what they had said on the phone and he told me that he would send the phone to a different assessor which was a complete lie!
I rang the repair company again and was on hold for half an hour the girl then told me that she didn't know why they had told me I had damaged it and that she would ring the store i had purchased the phone from the next day to confirm I had bought it and then it would be dispatched.
The next day a phone had arrived but it wasn't a Black Sony Ericsson W810i Pay as you go on O2 Oh no that would be too simple! They had sent a Black LG Viewty on contract with Orange. I took the phone back to the shop and explained. They rang the repair company and the phone was an absolute mystery as it was registered to no-one. The repair company told the store manager my phone would be delivered by Wednesday at the latest.By Wednesday the phone had not arrived so we went back to the store. The assistant manager spoke to the repair company and they told him that the store manager should have told us that the phone would take 7 - 10 working days to arrive. My mother said that this was not acceptable and decided to ring the complaints department. She had the phone put down on her 5 times and was told she couldn't log a complaint as it would breach the Data Protection act. She finally made a complaint but was told they could only do something about it if she put it in writing. After 65 days and counting my phone has not arrived. What a joke. NEVER PURCHASE A PHONE FROM PHONES4U!!!
0 comments