I am appalled at the lack of help given to users when their account has been hacked and all of their earnings on the game are taken away. I have spent many years playing runescape and yesterday I fell victim to a hacker who broke into my account and transferred all of my items to another character, its not like jagex don't keep a log of these doings! I really don't understand when I pay £5 a month they allow this to continue! I wouldn't be so angry if they would provide some kind of compensation, I mean is it that hard to give a user their funds back? its only fake money in a game for crying out loud!
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