I recently tried to order an Blu Ray player from Play.com... me email of complaint:
I just experienced your service and it was absolutely awful.
I have just placed an order on your website and the card details were incorrect so they declined. I went to make another order with different card details and this order went through ok. I then went to check the progress and noticed that the previous order had made had changed from declined to processing.
I called through to the call centre and spoke to someone who advised they couldnt help. I asked to speak to his manager, and was transfered to someone called Neil.
Neil refused to give me his full name for "security reasons". If this is your company policy I find this completely unacceptable. As a customer how am I supposed to have any confidence in what I am being advised if the person giving me the information isnt prepared to give me their full name. I had to confirm my full name when I spoke to him and find it completely unacceptable that the same courtosy isnt shown in return.
At no point did Neil or the person I spoke to first try and help me. They just advised there was nothing they could do. No phone calls were made to the warehouse, no attempt to prevent this second order going through (that wasn't needed or authorised by myself). Neil refused to let me speak to his manager.
The service I have recieved has been unhelpful at best. I intend to send both items back for refund and purchase from Amazon. I will not be using your service again.