Hi,
This is H.J.
This complaint is about delay in very important parcel delivery from India by UK Mail.
My consignment number is:40118470015106.
Website of UK Mail:
www.businesspost.com
(No answers for my many messages)
I suffered a lot by UK Mail. It is very important parcel from India which UK Mail got on 23rd Dec only. I am continuously following the customer services since 23rd Dec.
There is very fix answer of providing reason of backlog and also fix answer of weather which is completely wrong. From 23rd onwards till date there is no any weather issue at all.
My parcel is completing 12 days today in UK itself, still there is no any confirmation and not sure when it will be delivered to me.
Also in businesspost site it is showing the same status which was updated on 23rd.
All costly food items in the parcel will be spoiled and there is no use of delivery in case there is such delay. Everything will be spoiled inside the courier. It's 24 KG parcel.
I afraid about very fix answers from Customer Services not taking the request seriously. I would like to do the claim against UK Mail in case I will not get the my parcel max by 7th Jan 11.
I really suffered a lot and spent lot of time in communicating with customer services. However it is useless and just wastage of time if there answer format is predefined without taking any immediate action on the request. They don't bother much about the request and taking very lightly.
Kindly cooperate me to handle this situation. My parcel was sent by XD Express Dhake from, Mumbai. India.
Best Regards
HS
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