Paid £40.00 for a redirection service that was never in place, moved away setup redirection to alternate address, post still delivered to old address, told by monkey in customer services dept at royal mail i wont get a refund because it was my fault for taking out a redirection service for 12 months, WTF...
i pointed out to this person that i had paid for a service i hadn't received she stated she will make the delivery office aware but for a refund i needed to have called in a number of times to complain what the fuck kind of response is that, Ive paid money for a service i haven't received therefore i would expect my money back and no manager or supervisor to speak to as theyve all gone home, nice royal mail what a pile of shit you really are fuck the lot of you!
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