To Whom It May It Concern,
I am writing to you regarding my lost baggage. I flew with emirates on the 18th of March from Heathrow Airport at 8:50am to Dubai then from Dubai to Islamabad. I got to Islamabad at 01:55am on the 19th of March. I was flying to Pakistan because my uncle was not well and for my best friends weddin. When i got to Islamabad i phoned my family to let them know that my plane has landed and found-out that my uncle passed away while i was on the flight. I was really upset when i heard this and because i live far from islamabad (in GURAT) i just wanted to get to the funeral. I was rushing alot, travelling with my child (aged two and a half years) was not easy in this condition as he was tired, sleepy and was not wanting to walk with me. I got my luggage in a rush and forgot that i had booked my hand luggage aswell as the other two bags at the Heathrow Airport as it was to big for the cabinets in the plane and also was over wieght which i payed for at the Heathrow Airport. I came to know this on the fourth day after the funeral had finished and i had come back to my house. I tried getting in touch with the airport so i could report my lost baggage, they gave me an email-address which i mailed so many times but never any sort of reply, after emailing them for two days and not getting any sort of reply i decided to go to the Airport in Islamabad myself. When i got to the Airport i was told that the opening times where from 9am to 4pm i got there at half 4:00pm. I then stayed the night in Islamabad at a hotel. The next morning i went to the Emirates office in Islamabad, they first refused to deal with my complaint by saying we only right a complaint in the first 5 days and nothing can be done after that. I was then given an email address and a phone number for Dubai and was told to write a complaint to them. I wrote that email address for GOD KNOWS HOW MANY TIMES!!! but never got no reply i then started to phone the number i was given WHICH NOBODY PICKED UP!!! I got so fed up and angry after constantly mailing and phoning the same thing after ONE AND A HALF WEEK!! I asked my mother in the uk to get me Emirates baggage complaint number, which i phoned from Pakistan and told them everything that had happened, they said we will get in touch with me as soon as they find out where my luggage is whether it has got left behind in Dubai or Pakistan. I waited and waited nobody phoned, I tried again ringing them then they gave me a different number to ring so now i rang them also in the uk and was told to write a complaint i told them i am flying back in 2 days time now i dont think i would have the time to email them so i was told to do so soon as i get to the uk.i still emailed them but no reply again. I have now come to the uk and got this email address, so now could you please help me and let me know as soon as possible where my luggage is, which i had packed to take for the wedding but as you can see it didnt help which has already made me angry alot so i expect you to get things going and find me my luggage and if not pay me for the things i had in there and for all the hassle i had to go through in Pakistan just to get in touch with someone to make a Complaint!!!
my baggage number is EK205362.
Could you please get in touch with me as soon as possible and email me on (which by the way does work) [email protected]
YOURS FAITHFULLY
SAJIDA CHOUDRY
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