Be First Marketing
Unauthorised payments

I agreed to a one month trial offer of advertising on Google, for £49 vat and a £20 set up fee i was also told several times that the offer was a money back guarantee if i didnt receive extra interest to my business online (i believed i was dealing with Google) I was told my advert would be online in 48 hours, I asked the sales person to send me through all the details by email- I never received an email from them, a few days later I checked through google to see if i could find my advert- i couldn't find it. When i received my bank statement i noticed a payment of £116 had been debited from my account by - befirstmarketing.co.uk i googled this and contacted be first marketing by telephone on the 06/10/10- i explained that i couldnt find my advert online and never recieved any correspondance from themselves, the amount debitted was more than what i was told it would be, i was told i wouldn't get a refund and the best they could do was offer me 6 weeks advertising and a link from my advert to my facebook page. I came off the phone and checked my bank statement again and seen that another payment of £81.01 had been taken from my account by be first marketing on 01/09/10. I emailed be first marketing and said i wanted to stop the advertising and a refund of the payments taken and an assurance of no further payments would be debited from my account. since then i have been phoning and emailing them to have this resolved. They have been unprofession and rude- not offering there names, not signing their emails, the customer services manager even accused me of lying when i said i didnt recieve any emails from them until the 6th of oct. I have been told different information from different people and when i phoned again on the 18/10/10 to cancel the advertising i was told on the phone it would cost me £49 vat to cancel as another payment of £99 vat was due on the 01/11/10, then when i came off the phone i checked my email and it said it would cost me £99 vat to cancel the account- again the email was unsigned. I have since been to the citizens advice bureau and Trading standard and i am appalled that this company can keep taking money from my account and i can do nothing about it- i also want to warn other people about their underhanded, rude and unprofessional attitude.