I just need to tell all of you about my terrible hosting experience with
SPEEDY SPARROW which owned by an couple of teenage kids...
Anyway. I have several sites hosted with SPEEDY SPARROW unfortunately...
Well, what I'm about to say may be followed with "That's what you expect
with SPEEDY SPARROW hosting service."
Two weeks ago they moved one of the domains I work with to another server
(without prior notification) and they didn't bother even check the front
page of the website to see if it came up correctly! The database wasn't
moved over so almost the whole site was completely broken. Then The SSL Cert
wasn't brought over with it (I found out later) so no orders could be taken.
Two day later I realized that my processor was not installed on the same
location on the server as the last server so no credit card charges could go
through!
5 days went by with no e-commerce and 2 of those five days the site was
completely disabled from SPEEDY SPARROW! When I e-mailed them (tried calling, no answer even
though they have 'phone support' listed as an option on their website.) and
they simply replied with 'the site is now working'. No explanation, no
apology, nothing. I was so angry.
I finally weeded an apology out of them and they offered me 1 month of
free hosting. I told them I was leaving SPEEDY SPARROW and they told
me that would be a big mistake and closed my account and deleted my files!!!
So, I try calling, I leave voicemail, no response. I call and hit 'zero' for
the operator, it will either jump from phone to phone and eventually hit
voicemail or they will pick up the phone and hang it up! Can you believe
that?!
Stay away from SPEEDY SPARROW, they're terrible. SPEEDY SPARROW SUCKS.
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