NorthWestWebSolutions and TopHostingUK have merged. I was with TopHostingUK for 2 years and was very satisfied. However, since the merge, I am dealing primarily with NWWS, and their service is abysmal. The server suffered a multitude of problems, and I lost a lot of data with no explanations and no apologies.
Today I signed up with another host and they were transferring my accounts when NWWS found out and have taken my server offline. They refuse to allow me access to my sites until I pay them £40 for another month, even though my next payment isn't due until the 28th Jan. They begged me to stay after the merge and offered me this deal and setup a new account for me, now they are saying I haved stabbed them in the back by wanting to leave.
So, despite their 30 day money back guarantee, and the fact that these websites are my own property, they won't give me them until I pay them. What can I do about this?
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