On June, 6 2010 I bought from France a bundle camcorder Panasonic HDC-SD700 from CameraBox for £715.98. I paid for a next day delivery shipment and received it on June, 9 2010 (slightly too late but still acceptable).
I was able to use the camcorder without issue until September, 9 2010. On that day, I tried to switch on the device, and nothing happened. I first thought that the battery was empty so I completely re-charged the battery. I supposed the battery was fine because the charging went well as explained in the operating instructions (i.e. charging with green light on and when completely charged, light turned off). When I put the fully recharged battery, I was still not able to switch on the camcorder. I tried then to use also the DC cable but same result: impossible to switch on the camcorder. Also note that I tried to switch on the device with all techniques: button, touch screen and viewfinder without success.
I explained this problem to CameraBox and David Carter advised me to send the camcorder back for investigation/repairing to CameraBox in UK. I am working in Thailand and was quite surprised that the camcorder was not covered by an international warranty at least for the first year!!! I then returned the camcorder at my expenses and CameraBox received it on September, 23 2010.
I then sent many emails to follow-up the repairing because I was expecting to get the camcorder back before the birth of my twin daughters (scheduled for beginning of October) but this didn’t happen either…
On November, 5 2010 CameraBox confirmed me that the camcorder was repaired and that I should receive it no later than November, 9 2010. Up to now I still didn’t receive anything…
I complained about this to them many times (11 emails from November, 9 to December, 3 2010) but without any success.
On December, 20 I tried the last chance option. I asked them to send me the camcorder back to France (not anymore Thailand as I figured out this might be a shipping problem) and David Carter confirmed me the next day that this would solve the issue and asked me to contact the Sales department to pay the shipping fees (to return the camcorder to me). At that time, I was still hoping to get the camcorder before Christmas time. Again, I was wrong...
I was unable to reach the Sales team of CameraBox by phone so I sent many emails without answer from them as usual… On January, 12 2011 I was able to reach the Sales team and I paid for a next delivery fee of £14.99. Next day, I got an email from Linda Bell that the camcorder was not available (my camcorder was supposed to be repaired since November 5!!!).
Since then, I sent again many emails with screen copies of the Live Stock that showed items in inventory but still no action / no answer from CameraBox.
On January, 21 2011 I was already very tired for this situation (I don’t need anymore the camcorder…) and asked CameraBox for a refund. I am now waiting for their feedback.
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