I ordered a camera and twin lens pack on the 1st March, paid for next day delivery, and received the camera the next day (as expected) with a small note saying "lens to follow" and no other information.
I gave it a few days before ringing customer services who told me that the lens was actually out of stock and had been for a while now. I thought this strange as when I placed my order, their website was displating 10 in stock on their "live stock" system, and has been displaying between 4 and 8 ever since - never did the website show the item as out of stock. This proves that they are falsely advertising stock to gain customers. Dispite the product being out of stock, camerabox happily took my money. They told me I would receive the lens "in a couple of days".
I waited a couple of days and still no lens. Since then it has been a constant battle to get anything other than lies and unhelpfulness out of their customer service department, who kept telling me; "the lens will be sent out tomorrow", "you will receive it by monday", "you will receive it by the end of the week".
It soon became apparent that they never actually intended to ship the lens at all, but were very happy to help themselves to my cash!
24 days later and no lens, and absolutely no information as to what was going on.
I have cancelled my order and I'm currently awaiting a refund (although I can't see this being straightforward either). They said that they were allowed to take 30 days to refund my money - great. I've contacted Oxfordshire Trading Standards (who seem to be familiar with camerabox!) and I am just about to get in touch with BBC Watchdog.
A quick search on google will tell you all you need to know about this company, there seem to be hundereds of people being tricked into parting with their money (and a lot of what look to be fake reviews written by camerabox themselves). I only wish that I'd looked at these before I ordered! Their customer service is absolutely useless and are willing to make up excuse after excuse just to get you off the line.
They just do not care about their customers at all, and it's so frustrating.
Stay well away from this company, and order from somewhere reputable. It's wrong that Camerabox can go on trading like this. I can't believe they haven't been shut down by now!!
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