Absolutely appalling customer service. Very rude e-mails from executive customer services department.
Claimed that they did not receive back damaged and faulty items that they had authorized to be returned despite the fact that they were provided with a copy of proof of collection obtained from the courier.
A huge company granted however their attitude towards extremely loyal customers via e-mail is absolutely disgraceful IMHO. They basically believe they can speak to people as they see fit and you're completely powerless to express your dissatisfaction as they've closed your account (s).
Considering they claim that they're a customer-centric company this is no way to treat customers of whom have been extremely loyal to their brand.
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