I signed up to NTL and my broadband was fine at 2mb (17.99 a month) but since it has changed to viorgin media my broadband speed has been terrible. At first i thought it was my pc so i bought some software to speed it up (24.99) this did nothing to help, after asking a friend to check my pc he ran a speed test on my broadband and found my connection to be 0.85mb. He asked me how long its been like this, to which i replied about 2 and a half months. On his advice i contacted virgin who said they would call back but didn't, i called them again about a week later was told the same again and guess what... yep nothing. It seems that all the big companies (regardless of what they sell) are above the rights of the consumer, this is what really angers me, the government don't do anything about keeping them in order, as long as they pay their tax nothing gets said. I am hoping something comes from this complaints board, i will be canceling my contract with virgin and i hope they try to take me to court as i am sure ill have thousands of other complaints from other virgin customers to use to my advantage.
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