I have purchased a pram worth £299.99 4 weeks ago (1 march), my account has been debited straight away. A week later I have received an email from Bahloo company syaing that they do not have this item in stock, but they have a different colour. I have phoned them up to say that I am happy with the other colour, but they did not have the other colour in stock either. I said it is fine and I would like my money back... 4 weeks later I have not received the refund. I keep calling them asking for the refund, the store owner Andrew does not phone me back, he keeps passing the messages on to shop the assistant and shop assistant keeps making up different stories every time you phone. The shop assistant took my card details saiyng that she is refunding the amount due on to my card straight away using the card machine (that was a week and a half ago) and I was suppose to get them last week, I never did get the refund back. It is shocking that this company takes advantage of young families, that have kids and more than anything need the money to suport their kids.
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