I have had TWO Blu-ray films go missing.. and the first one it took 6 weeks to get a replacement.. the second one I returned the complaint form they sent to Ireland (1st class post) and they said they never received it... two emails sent from the site and the second one gave me another form to prInt and sign and an email address to sent it to. I got NO reply after a week. So I phoned, and spoke to 2 people (one was supposed to be a supervisor) who said they had no record of either the letter or the emails that I had sent (how convenient!)... but if I resent it straight away (same email address) it would be done immediately.. I even sent a second email the next day asking them to confirm they had received the first one .. guess what!.. 7 days later and still nothing!
AVOID THIS COMPANY AT ALL COSTS .. ORDER FROM HMV OR AMAZON INSTEAD!
This is the WORST firm I have evenr darlt with bar none .. and as an ex-Csutomer Service Manager for a large international firm I speak with some authority!
I would SACK all the customer service staff they are totally useless and just laugh at you basically!!!
0 comments