One.com is a provider of web-hosting services that attract new users with low first year charges for its services. However, the charges rise considerably in thereafter. This complaint is about their practice of sending emails on their services and amongst them (although not clearly labelled) an opportunity to terminate their automatic renewal policy. If a new user does not spot this email and terminate their contract, the web-hosting service is automatically renewed with no opportunity to terminate before another 12 months payment. In an age of many junk emails, the chances for new users to spot that this is a request via email only are low. Of course, once they want payment, One.com has a policy of sending letters (as well as email) reminders to pay their invoices! It is sad that new companies seem to be happy to adopt poor business integrity with their customers.
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