» Internet & Web » Review / complaint: - Non-delivery | News #16475

I placed an online order with O2 and then i received a text saying that delivery will be made tomorrow morning between 8.30 and 12.30. Come 1pm, no delivery and O2 advised me to wait a little longer. 3pm - nothing - O2 said it means 6pm not 12.30pm. 7pm - still nothing and O2 were told by UKMail that we will not know until tomorrow morning. Following morning, told by UKMail that the parcel had been returned to the depot as no-one was at home so the driver left a card. SO UNTRUE AS I STAYED HOME ALL DAY.

This morning, UK Mail's operations manager inform me that the driver also phoned me that day - YET ANOTHER LIE!! The operations manager was not that concerned as she believed her driver over the customer!! The attitude of the staff from this depot as absymal, O2 are now going to lose a valued customer and they don't care!!!


Country: United Kingdom   Region: England   City: Slough

Category: Internet & Web


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