On 18 October I attempted to register a domain name with the domain hosting company, active 24, online. I went through the process of payment four times and each time was met with an error message. I then moved on and registered the name with another company - successfully. However, I was still billed by active 24 for the sum of 3.51 for each of the four attempts - 14.04 in all.
I wrote to the company to report this on the 22 October beginning the process of trying to get the money refunded. There have been numerous emails back and forth with a customer service agent by the name of Merijn Lotter. It appears that their offices are located in the Netherlands. He asked that I fax my bank account statement to him as proof of the transaction. This cost me a further 2.00 at the newsagent as I do not own a fax machine. Despite confirming that he has received this and me providing him with all the information I have regarding the transactions, he says that the company is unable to refund the money as they have no record on their system.
This seems to me to be a blatant scam. It is now more than six weeks since the money was taken from my account and they have stopped replying to my emails. In all the customer service has been appalling. I have attempted to phone the company on several occasions but have been put on hold for up to 15 minutes at a time and they were still unable to help me!
Luckily I did not lose much money but have posted this complaint to help prevent others getting ripped off in the same way. So in short, DO NOT use this company.
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