Awful customer service experience in the SPEKE STORE. The 3 staff in the store were very confrontational. I was only dealing with one member of staff but somehow another 2 became involved.
The women in question was extremely rude to both of us telling us not to order online as that puts their jobs at risk and sooner or later there won't be anyone in the store to show us round. We hadn't even spoken about ordering it online. The man sitting behind the desk began making conversation to which I was being polite saying we had tried a number of mattresses that day and hadn't quite made a decision. Instead of advising us he also became very confrontational telling us that was stupid as we should have only tried 4. Sure sound advice but in the manner we were spoken to was appalling. He further went onto ask us where else we had tried and what else we had been offered, to which I answered the same mattress as in Bensons cheaper with free delivery. He and the women soon got very defensive saying 'well if you can find somewhere to deliver the mattresses for free send them this way as nothing is free and they will have added it onto the price of the mattress'. It was clear I was getting fed up being confronted yet the 3rd sales guy proceeded to again price up the mattress even though I had thanked them and was leaving. I appreciate sales can be difficult and often staff strive to sell for their bonuses but it felt like we were battling with 3 members of staff as we were clearly trying to leave. I don't normally complain but I was so cross leaving the store. Don't visit!
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