We Purchased 2 Viliv X70 computers from them plus some accessories on the 30th Nov on the 1st Dec they took the money off the credit card, eventually they arrived but one developed a fault so having being asked to return it for a refund once the engineers had looked at it and confirmed it was defective and us paying £22.50 including £700 insurance for the privilige of getting it back to the Isle of Wight we sat back and waited, that was on the 17th Dec.
Since then we have being told that a refund is in progress but as of todays date 9th Feb we are still waiting, so on the 8th Feb yesterday, I informed the credit card company of the situation and they have offered to investigate on our behalf.
As for anyone who has nothing but praise for these communists, BE WARNED, you know nothing of just how bad customer services are with these people untill you have to return something to them, you should also be warned that they will only refund you a maximum of £8 for returning items to them, although I managed to get an offer of £15 out of them because I bought a premium service (that must be the insurance bit I mentioned earlier) but still short of the full £22.50 I forked out, they told me that Royal Mail only charge £8 but when I asked at the post office, they told confirmed this was a lie, even without insurance.
So it appears that it is a case of "buyer beware" god knows if we will ever get our money back but one thing is for sure, we will NEVER deal with them again or recommend them to anyone, no matter how cheap they are, as for trading standards uk, they are just as bad, they seem to put a lot of effort into making excuses not to do something rather than to get off there butt's and do what they are paid for.
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